Automate Contact Center Operations and Increase Agent Productivity
₹0.00
Dive into the future of conversations with ShopFelicity Partner Gen AI-based chatbot and Voicebot! 🌐✨ Imagine having your own virtual assistant that understands your customers, answers queries, and guides them effortlessly—24/7. No tech jargon, just pure simplicity!
🎉 Usage:
Customer Engagement: Delight your customers with instant, personalized interactions.
Automated Support: Resolve queries efficiently without keeping anyone on hold.
Sales Assistance: Boost sales by guiding users through products and services seamlessly.
💡 Benefits:
24/7 Availability: Your virtual assistant is always on, catering to customer needs round the clock.
Increased Efficiency: Free up your team’s time from repetitive tasks, allowing them to focus on strategic goals.
Personalized Interactions: Understand and respond to customer preferences, creating a tailored experience.
40% Reduction in Support Cost
80% Increase in Customer Experience
50% Increased Agent Productivity
Excited to see it in action? 🚀 To schedule a demo and witness how Gen AI can transform your customer interactions effortlessly! 📅✨please message us to connect.
Description
It is a complete Generative AI powered Conversational AI platform to build self-service Voice bots and Voice enabled chatbots and AI Agent Assist bots.
Automate – Engage – Analyze
Features
- ‘No Code’ bot platform (Enabled by 450,000+ lines of code)
- Omni Channel (unified chat and voice platform)
- 200M+ unique users, 1B+AI messages, 100M+ calls processed
- ISO 9001 and ISO 27001 certified platform SOC 2 Type 2
Our Customers
- Union Bank of India
- NIC ASIA
- Bank of India
- Canera Bank
- WNS
- TCS
- Allegro Response
Omni-Channel Chat bot
- Omni-channel integration with 15+ touch points
- RAG powered Cognitive Search
- Fall back to live chat
- Co-browsing
- Audio chat
- Video chat
- Agent M/Generative AI/ChatGPT integration
Voice bot
- Native integration with contact center solution
- Multi-language Support
AI Agent Assist
- Works with chat or voice channels
- RAG powered Cognitive Search on unstructured data and knowledge base articles
- Conversational Workflow
- Decision Tree
- Real-time suggestions/nudges
- Compliance Auto QA
- Sentimental Analysis
- Real-time Call Analytics
Reviews
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