Return Policy

1. General Return Policy

  • Non-Returnable Items:
    • Food items (perishable and non-perishable) are non-returnable due to hygiene and safety concerns.
    • Personal care products (e.g., cosmetics, skincare, haircare) are non-returnable for hygiene reasons.
    • Items marked as “Final Sale” or “Clearance” are non-returnable.
    • Customized or personalized products are non-returnable.
  • Returnable Items:
    • Non-food items (e.g., apparel, accessories, home decor, electronics, etc.) can be returned within 7 days of delivery, provided they are unused, in their original packaging, and with all tags intact.
    • Defective or damaged products can be returned within 7 days of delivery.

2. Return Process

  • For Prepaid Orders:
    • If the customer wishes to return a product, they must contact customer support within 7 days of delivery.
    • Once the return request is approved, the customer will receive a return address and instructions.
    • The customer will bear the return shipping cost unless the return is due to a defect or damage caused during transit.
    • Upon receiving the returned product, it will be inspected. If the product is in good condition, a refund will be processed within 5-7 business days to the original payment method.
  • For COD (Cash on Delivery) Orders:
    • If the customer wishes to return a product, they must contact customer support within 7 days of delivery.
    • Once the return request is approved, the customer will receive a return address and instructions.
    • The customer will bear the return shipping cost unless the return is due to a defect or damage caused during transit.
    • Upon receiving the returned product, it will be inspected. If the product is in good condition, a refund will be processed via bank transfer or other agreed-upon methods within 5-7 business days.

3. Exceptions and Special Cases

  • Defective or Damaged Products:
    • If the product is defective or damaged during transit, the customer must notify us within 48 hours of delivery.
    • We will arrange a return pickup at no cost to the customer.
    • Once the product is received and verified, a full refund or replacement will be offered.
  • Wrong Product Delivered:
    • If the customer receives the wrong product, they must notify us within 48 hours of delivery.
    • We will arrange a return pickup at no cost to the customer.
    • Once the product is received and verified, the correct product will be shipped, or a full refund will be offered.

4. Non-Returnable Products

  • Food Items: All food items (perishable and non-perishable) are non-returnable due to hygiene and safety concerns.
  • Personal Care Products: Items like cosmetics, skincare, and haircare products are non-returnable for hygiene reasons.
  • Customized or Personalized Products: These are non-returnable as they are made specifically for the customer.
  • Final Sale or Clearance Items: These are sold at a discounted rate and are non-returnable.

5. Refund Policy

  • Refunds will be processed within 5-7 business days after the returned product is received and inspected.
  • For COD orders, refunds will be processed via bank transfer or other agreed-upon methods.
  • For prepaid orders, refunds will be credited to the original payment method.

6. Customer Responsibilities

  • Customers must ensure that the product is unused, in its original packaging, and with all tags intact for the return to be accepted.
  • Customers must bear the return shipping cost unless the return is due to a defect, damage, or wrong product delivery.
  • Customers must provide accurate details and images (if required) when reporting defective, damaged, or wrong products.
  • For transit damage claims, an unboxing video starting from the sealed courier packet showing the shipping label and opening of the package is mandatory. Claims raised without such video evidence may not be eligible for replacement or refund.

7. Seller Responsibilities

  • We will ensure that all products are thoroughly checked before dispatch.
  • We will provide clear instructions for returns and refunds.
  • We will process refunds or replacements promptly upon receiving and inspecting returned products.