Return Policy

1. General Return Policy

  • Non-Returnable Items:
    • Food items (perishable and non-perishable) are non-returnable due to hygiene and safety concerns.
    • Personal care products (e.g., cosmetics, skincare, haircare) are non-returnable for hygiene reasons.
    • Items marked as “Final Sale” or “Clearance” are non-returnable.
    • Customized or personalized products are non-returnable.
  • Returnable Items:
    • Non-food items (e.g., apparel, accessories, home decor, electronics, etc.) can be returned within 7 days of delivery, provided they are unused, in their original packaging, and with all tags intact.
    • Defective or damaged products can be returned within 7 days of delivery.

2. Return Process

  • For Prepaid Orders:
    • If the customer wishes to return a product, they must contact customer support within 7 days of delivery.
    • Once the return request is approved, the customer will receive a return address and instructions.
    • The customer will bear the return shipping cost unless the return is due to a defect or damage caused during transit.
    • Upon receiving the returned product, it will be inspected. If the product is in good condition, a refund will be processed within 5-7 business days to the original payment method.
  • For COD (Cash on Delivery) Orders:
    • If the customer wishes to return a product, they must contact customer support within 7 days of delivery.
    • Once the return request is approved, the customer will receive a return address and instructions.
    • The customer will bear the return shipping cost unless the return is due to a defect or damage caused during transit.
    • Upon receiving the returned product, it will be inspected. If the product is in good condition, a refund will be processed via bank transfer or other agreed-upon methods within 5-7 business days.

3. Exceptions and Special Cases

  • Defective or Damaged Products:
    • If the product is defective or damaged during transit, the customer must notify us within 48 hours of delivery.
    • We will arrange a return pickup at no cost to the customer.
    • Once the product is received and verified, a full refund or replacement will be offered.
  • Wrong Product Delivered:
    • If the customer receives the wrong product, they must notify us within 48 hours of delivery.
    • We will arrange a return pickup at no cost to the customer.
    • Once the product is received and verified, the correct product will be shipped, or a full refund will be offered.

4. Non-Returnable Products

  • Food Items: All food items (perishable and non-perishable) are non-returnable due to hygiene and safety concerns.
  • Personal Care Products: Items like cosmetics, skincare, and haircare products are non-returnable for hygiene reasons.
  • Customized or Personalized Products: These are non-returnable as they are made specifically for the customer.
  • Final Sale or Clearance Items: These are sold at a discounted rate and are non-returnable.

5. Refund Policy

  • Refunds will be processed within 5-7 business days after the returned product is received and inspected.
  • For COD orders, refunds will be processed via bank transfer or other agreed-upon methods.
  • For prepaid orders, refunds will be credited to the original payment method.

6. Customer Responsibilities

  • Customers must ensure that the product is unused, in its original packaging, and with all tags intact for the return to be accepted.
  • Customers must bear the return shipping cost unless the return is due to a defect, damage, or wrong product delivery.
  • Customers must provide accurate details and images (if required) when reporting defective, damaged, or wrong products.

7. Seller Responsibilities

  • We will ensure that all products are thoroughly checked before dispatch.
  • We will provide clear instructions for returns and refunds.
  • We will process refunds or replacements promptly upon receiving and inspecting returned products.